Privacy Policy

Lakeview Electronics Co.
Effective Date: June 15, 2025

1. Introduction

Lakeview Electronics Co. ("we," "us," or "our"), located in Erie, Pennsylvania, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or bring devices to us for repair or purchase.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information in connection with the services we provide:

2.1 Personal Identification Information

When you contact us, request a repair, make a purchase, or subscribe to a service, we may collect:

Full name
Email address
Phone number
Mailing or billing address
Signature (for repair authorization forms)

2.2 Payment Information

When you make a purchase or pay for a service, we collect payment-related information, including:

Credit or debit card number (processed securely through third-party payment processors)
Billing address
Transaction history

We do not store full credit card numbers on our systems. Payment processing is handled by PCI-DSS compliant third-party processors.

2.3 Device Information Submitted for Repair

When you bring a device to us for repair or sell us a device, we may collect:

Device make, model, and serial number
Description of the issue or damage
Any personal data incidentally present on the device (we encourage customers to back up and, where possible, remove personal data before service)
Repair authorization and service records

We access device data only to the extent necessary to perform the requested repair. We do not intentionally access, copy, or retain personal data stored on customer devices beyond what is required for the repair service.

2.4 Website Usage and Cookies

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Pages visited and time spent on each page
Referring website or URL
Device type and operating system
Cookie identifiers and similar tracking technologies

We use cookies and similar technologies to:

Maintain website functionality and session management
Analyze website traffic and usage patterns
Remember your preferences
Improve user experience

You may disable cookies through your browser settings, though some features of our website may not function properly as a result.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill repair orders, sales transactions, and service requests
To communicate with you about your repair status, order updates, and customer support inquiries
To process payments and prevent fraudulent transactions
To provide and manage software subscriptions and services (including IDrive and Malwarebytes products)
To send transactional emails, receipts, and service notifications
To respond to your comments, questions, and requests
To improve our website, services, and customer experience
To comply with legal obligations and enforce our terms
To protect the rights, property, and safety of Lakeview Electronics Co., our customers, and others

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Partners

We share information with trusted third-party service partners solely to provide you with the products and services you request, including:

IDrive Inc. — for cloud backup subscription services. IDrive’s privacy practices are governed by their own Privacy Policy available at www.idrive.com.
Malwarebytes Inc. — for antivirus and cybersecurity subscription services. Malwarebytes’ privacy practices are governed by their own Privacy Policy available at www.malwarebytes.com.
Payment processors — to securely handle credit and debit card transactions.

These partners are only permitted to use your information as necessary to provide services on our behalf and are required to maintain the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

To comply with a legal obligation or court order
To protect and defend our legal rights or property
To prevent or investigate possible wrongdoing in connection with our services
To protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Repair records and transaction data are retained for a minimum of five (5) years for warranty, legal, and accounting purposes.
Customer account information is retained as long as you maintain a relationship with us.
Website analytics data is retained for up to twenty-four (24) months.
Payment records are retained as required by applicable tax and financial regulations.

When your personal information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmitted through our website
Restricted access to personal information on a need-to-know basis
Physical security measures at our Erie, Pennsylvania location
Use of PCI-DSS compliant payment processors
Regular review of our data collection, storage, and processing practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, machine-readable format.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain information by law or for legitimate business purposes).

7.4 Opt-Out of Communications

You may opt out of receiving promotional or marketing communications from us at any time by:

Clicking the “Unsubscribe” link in any marketing email
Contacting us directly at the information provided in Section 11

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as repair status updates or receipts).

7.5 Cookie Preferences

You may control or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our website.

8. Pennsylvania Residents

As a Pennsylvania-based business, we comply with applicable Pennsylvania privacy and consumer protection laws, including the Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL). Pennsylvania residents have the right to:

Know what personal information we collect about them
Request access to their personal information
Request correction of inaccurate data
Request deletion of their personal information where no legal obligation requires retention
Not be discriminated against for exercising their privacy rights

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our systems.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, including our service partners IDrive and Malwarebytes. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Lakeview Electronics Co.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

Update the “Effective Date” at the top of this policy
Post the updated policy on our website
Notify you by email or prominent website notice for material changes

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Lakeview Electronics Co.

Email: support@lakeviewelectronics.com

Phone: (877) 327-6143

Website: www.lakeviewelectronics.com

We will respond to all legitimate privacy requests within thirty (30) days of receipt.